6/10/2023 0 Comments Web monitor not workingCopy ScreenshotMonitor.dmg to any folder.Paste the path to the Windows Explorer navigation bar and search the file SMTrace.log. Application log is available by the full path: %windir%\temp\smtrace_%username%.How to get the application trace log on Windows? In this case just sign out and sign in again in the desktop app. Or maybe you tracked correctly for the company in the desktop app, but on the web you forgot to switch between “Tracking for myself” and that company – find a drop-down in the menu to switch between companies.Īlternatively the issue can happen when you change your account password. In the app you should click on “Tracking for myself” drop down and select a company you want to track time for. Most often this happens when you track time for yourself in the desktop app. Installation issues I do not see my time and screenshots on the web Attach the file SMTrace.log to the email with the issue report.Application log is available at: /data/smtrace/SMTrace.log.Open the application installation folder, usually it /usr/share/ssm.You can provide us the log with the issue report using the following instruction: If the Screenshot Monitor application unexpectedly crashes or strange errors occurs it very helpful for us to get the application local trace log to resolve the issue. How to get the application trace log on Linux? Please reinstall the latest version of the application from our website. NET Framework successfully installed, please install Screenshotmonitor again. Run the following command in the opened window.ĩ. Click Start> Run type cmd and press Enter.Ĩ. In the opened folder, rename the folder SoftwareDistribution to SDold.ħ. Click Start > Run Type %windir% and press Enter.Ħ. Run the following command in the opened window.ĥ. Right click on cmd and run it as administrator (if you don’t have administrator rights, please ask your system administrator follow the instruction).Ĥ. If you could not install it manually, please follow the instruction or ask your system administrator to follow it:ģ. Net Framework 4.5 manually, from the following link: NET Framework installation error occurs when you try to install Screenshotmonitor, please try to install Microsoft. The report will include program log and your email. Click on the menu icon and select “Send error report…” item.Ĭlick Send.
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